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Free CSFX – Customer Service Practice Test Question

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Showing 7–9 of 10 questions

Question 7

Multitasking is:

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    Doing things in sequence.
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    Doing more than one task at a time.
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    Only for people in busy jobs.
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    Doing one task and then doing another.
Question 8

When you are using a phone to give a customer a serial number you should:

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    Speak in your normal voice.
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    Speak slower than normal.
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    Be enthusiastic.
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    Be unenthusiastic.
Question 9

Customer information should be collected by a shop:

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    Once you are aware that the customer is a regular shopper.
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    The first time the customer comes into the shop.
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    If a customer appears to be one who will return to the shop.
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    When the customer makes his first purchase.