Free ITSM20F – IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Practice Test Question

Select an option, then click Submit answer.

• ○

  That business transactions between all parties are recorded

• ○

  That information on the performance of all suppliers can be observed and acted upon

• ○

  That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider

• ○

  That the suppliers understand their obligation to the Service Provider
  

Select an option, then click Submit answer.

• ○

  To ensure and improve one's own quality capability

• ○

  To instruct all employees that quality-related requirements must be observed

• ○

  To monitor employee performance

• ○

  To verify whether the defined key performance indicators (KPIs) are actually determined
  

Select an option, then click Submit answer.

• ○

  The frequency and types of Releases

• ○

  The Incidents related to a Release in the period following a Release

• ○

  The Release dates

• ○

  The Request for Change (RFC)