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Free GCX-ARC – Genesys Cloud CX: Architect Certification Practice Test Question

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Showing 1–3 of 10 questions

Question 1

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Select all that apply, then click Submit answer.

  • ○

    Daily
  • ○

    Weekly
  • ○

    Quarterly
  • ○

    Monthly
  • ○

    Hourly
  • ○

    Yearly
Question 2

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

Select all that apply, then click Submit answer.

  • ○

    Actions
  • ○

    Data
  • ○

    Event Handling
  • ○

    Menus
  • ○

    Prompts
  • ○

    Dependencies
  • ○

    Supported Languages
  • ○

    Speech Recognition
Question 3

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Transfer
  • ○

    Transfer to ACD Flow
  • ○

    Transfer to Outbound Flow
  • ○

    Transfer to Flow
  • ○

    Hangup
  • ○

    Transfer to Secure Flow