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Free C9560-656 – IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Practice Test Question

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Showing 1–3 of 10 questions

Question 1 (Volume A)

Which three pieces of information may be stored on a Ticket Template and applied to a Service Request? (Choose three.)

Select all that apply, then click Submit answer.

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    Owner Group
  • ○

    Classification
  • ○

    Internal Priority
  • ○

    Affected Person
  • ○

    Reported Priority
  • ○

    Service Level Agreement
Question 2 (Volume B)

An incident may be associated with which two record types? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Asset
  • ○

    Calendar
  • ○

    Item Master
  • ○

    Purchase Order
  • ○

    Configuration Item
Question 3 (Volume A)

What two type of questions are available when creating question and answer sets for surveys? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Attribute
  • ○

    Free form
  • ○

    Mandatory
  • ○

    Check Box
  • ○

    Combo Box