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Free ITILFND-V4 – ITIL 4 Foundation Practice Test Question

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Showing 7–9 of 15 questions

Question 7

Identify the missing word(s) in the following sentence.

The service desk should be the entry point and single point of contact for the [?] with all of its users.

Select an option, then click Submit answer.

  • ○

    Service consumer
  • ○

    Service provider
  • ○

    Customer
  • ○

    Supplier
Question 8

What can be used to help determine the impact level of a problem?

Select an option, then click Submit answer.

  • ○

    Definitive media library (DML)
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    Configuration management system (CMS)
  • ○

    Statement of requirements (SOR)
  • ○

    Standard operating procedures (SOP)
Question 9

Which practice updates information relating to symptoms and business impact?

Select an option, then click Submit answer.

  • ○

    Service level management
  • ○

    Change control
  • ○

    Service request management
  • ○

    Incident management