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Free CERTIFIED-OMNISTUDIO-CONSULTANT – Salesforce CERTIFIED-OMNISTUDIO-CONSULTANT Practice Test Question

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Showing 1–3 of 4 questions

Question 1 (Topic 1)

When a call center agent interacts with a customer, the agent must have all of the customer’s related information available for a quick response. The business requires the agent to have access to: A view with information about a customer account A list of contacts and cases associated with the account All information should be on one screen What OmniStudio tool should be used to meet this requirement?

Select an option, then click Submit answer.

  • ○ Customer IntellView
  • ○ FlexCards
  • ○ OmniScript
  • ○ Lightning Record Page
Question 2 (Topic 1)

How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

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  • ○ Use an Integration Procedure
  • ○ Configure a Resume Step
  • ○ Use a DataRaptor Post Action
  • ○ Configure the Save property
Question 3 (Topic 1)

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should consultant recommend to meet this requirement?

Select an option, then click Submit answer.

  • ○ A flyout with child FlexCards with conditions to filter by case status
  • ○ A Database element with the Group By property
  • ○ Child FlexCards in a parent FlexCard with the Group By property
  • ○ States with conditions to filter by case status