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Free CERTIFIED-AGENTFORCE-SPECIALIST – Salesforce CERTIFIED-AGENTFORCE-SPECIALIST Practice Test Question

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Showing 1–3 of 6 questions

Question 1 (Topic 1)

Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

Select an option, then click Submit answer.

  • ○ Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
  • ○ Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
  • ○ Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
Question 2 (Topic 1)

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

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  • ○ Einstein Reply Recommendations and Case Classification
  • ○ Einstein Reply Recommendations and Case Summaries
  • ○ Einstein Service Replies and Work Summaries
Question 3 (Topic 1)

When creating a custom retriever in Einstein Studio, which step is considered essential?

Select an option, then click Submit answer.

  • ○ Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.
  • ○ Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.
  • ○ Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt.