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Free CERTIFIED-AGENTFORCE-SPECIALIST – Salesforce CERTIFIED-AGENTFORCE-SPECIALIST Practice Test Question

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Showing 4–6 of 6 questions

Question 4 (Topic 1)

Which element in the Omni-Channel flow should be used to connect the flow with the agent?

Select an option, then click Submit answer.

  • ○ Decision
  • ○ Route Work Action
  • ○ Assignment
Question 5 (Topic 1)

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

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  • ○ Run Agent Analytics.
  • ○ Run a report on the Platform Debug Logs.
  • ○ Query the Agent log data using the metadata API
Question 6 (Topic 1)

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

Select an option, then click Submit answer.

  • ○ Recreate the flow using the Agentforce Agent user.
  • ○ Assign the Run Flows permission to the Agentforce Agent user.
  • ○ Assign the Manage Users permission to the Agentforce Agent user.