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Free CERTIFIED-SALES-CLOUD-CONSULTANT – Salesforce CERTIFIED-SALES-CLOUD-CONSULTANT Practice Test Question

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Showing 10–12 of 24 questions

Question 10 (Topic 1)

Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calendar applications. UC wants to report on these activities in Salesforce. What are two capabilities of Outlook and Gmail integration tools? (Choose two.)

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  • ○ Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.
  • ○ Associate emails with records in Salesforce from Outlook or Gmail.
  • ○ Report on contact data as it exists in Outlook or Gmail.
  • ○ Sync non-recurring events between Microsoft or Google Calendar and Salesforce.
Question 11 (Topic 1)

Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month club. Regional Sales Managers (RSM) must approve discounts greater than 5%. Regional Vice Presidents (RVP) must approve discounts greater than 10%. Which two steps should a consultant recommend to satisfy these requirements? (Choose two.)

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  • ○ Create two approval processes, one for the RSM, and one for the RVP.
  • ○ Create a process with Process Builder to automatically submit approval for discounts of 5% or larger.
  • ○ Create a two-step approval process for the RSM and RVP as approvers.
  • ○ Configure a Process Builder approval task and email to notify the RSM and RVP.
Question 12 (Topic 1)

Delivery wants to get notifications when machines that fold the boxes are malfunctioning so they can communicate to subscribers when the shipment may be delayed. What should the consultant recommend?

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  • ○ Salesforce-to-Salesforce
  • ○ Workflow rules with email alerts
  • ○ Salesforce Connect
  • ○ Platform Events